Banque Internationale Arabe de Tunisie (BIAT), the largest private Tunisian bank, faced an urgent business challenge in an increasingly competitive banking industry. It had to provide faster and better service to its current customers in order to retain market share.
To meet this challenge, BIAT devised an ambitious plan for customer-focused banking solutions to keep clients loyal to BIAT bank services. BIAT selected Sun Microsystems Inc. to restructure its IT system, improve customer services in its existing 100-branch network throughout Tunesia, and add five new branch offices each year to fulfill customer demands for local service.
BIAT used a Sun Enterprise™ 10000 server and Sun Mainframe Transaction Processing Software to create this new IT system, migrating its banking applications from the existing mainframe to the Sun UNIX® environment, using a relational database, and adding Java™ interfaces for Internet and Web access.
The bank, which collects a rapidly-growing database of information daily from the 100 branches and runs batch jobs overnight, migrated 3,000 programs, 2,500 files, and 350 batch jobs with 6500 steps from the mainframe to the Sun Enterprise server, using a relational database, and adding Java interfaces for Internet and Web access. All applications were moved to the system in eight months and the mainframe was retired. The new system runs batch jobs 20 percent faster than the mainframe did, and there was minimal retraining required for developers on the new system.
Customer Needs Drive New IT System
BIAT’s mainframe was limiting the bank’s expansion and service capabilities. Running the core banking applications since the bank was formed in 1976, the system lacked flexibility to adapt to rapidly evolving market needs and customer demands. In addition, the existing system could not handle projected business growth, and high operation